Description

Join the AMCHAM Young Professionals Committee and Human Capital Committee for a morning of transformative learning and strategic insight led by two senior lecturers from the Asian Institute of Hospitality Management (AIHM).

In an economy increasingly driven by specialized skills and dynamic change, personal leadership and customer service excellence are critical competencies, essential for navigating today’s complex professional landscape. The opening presentation will introduce these universal concepts, setting a foundational understanding applicable across diverse sectors.
 
Following this, participants will divide into smaller breakout groups to experience two interactive, hands-on workshops, each crafted to offer focused, practical learning experiences: 

Personal Leadership – exploring how self-awareness, trust and clarity support effective leadership.

Customer Service Excellence – examining why service matters and how intentional behaviors create memorable customer experiences.

The program concludes with a question and answer session and group reflection, allowing participants to connect operational insights with leadership and service principles they can apply immediately in their professional roles.

About our Speakers:
 
Chris Meylan is Chief Operating Officer, AIHM. He has worked with five-star resorts and hotels in Switzerland, Thailand and Singapore, and spent the past 18 years in education as a hospitality educator, teaching undergraduate and postgraduate students and coaching faculty. He holds a Master’s degrees in both International Hospitality Management and Education, graduating from EHL gaining extensive international experience in the hospitality industry. An expert in digital marketing, inbound marketing, social media management, innovation management and strategic thinking, Chris has been recognized as an Apple Distinguished Educator and Apple Professional Learning Specialist. He is passionate about using technology to transform education and make learning more engaging.
 
Samantha Marion is Director of Global Partnerships, AIHM. She is an expert in leadership development, executive education, and industry collaboration, known for creating experiential learning environments that connect strategy with practice. After a decade of developing her rounded experience in operations, sales, communications, and customer relationship management within the world of global hospitality, Samantha pivoted to join the education industry and actively bridges the gap between generations, cultures and industries through engaging events and executive training experiences held at AIHM campuses across Thailand. As a graduate of hospitality management from Temple University in the United States of America, she is a certified trainer with a proven record of empowering leaders, executives, and students to succeed.